Customer Service Advisor
Al-Rai Kuwait
LOCATIONAl-Rai Kuwait
WORKING HOURS8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)
CLOSING DATE
Role Description
This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City. The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.
JOB RESPONSIBILITIES
Key Responsibilities
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Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.
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Provide customers with accurate information at all times.
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Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.
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Create complaint tickets correctly and in adherence with policies and procedures.
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Update the database with the most recent customer information.
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Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectively and escalate cases to superiors if necessary.
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Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.
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Escalate cases that require intervention by the Call Service Manager.
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Assist colleagues and foster an environment of teamwork and collaboration.
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Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.
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Participates in project work where applicable.
JOB REQUIREMENTS
Age:
Between 25-30
Gender:
FEMALE
Education:
A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.
Experience:
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Minimum 2-4 years in a similar position or related to business.
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Relevant Experience: 0-2 years of experience in the automotive industry.
Competency & Skills:
- Prior experience in a customer service role
- Good communication skills
- Bilingual (Fluency in Arabic and English languages)
- Good computer skills
- Willing to work two shifts
- Customer-focused Service, Telephone Manners, and Customer Support skills
- Experience in ensuring Customer Satisfaction
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Problem-solving skills and ability to adapt to various situations
- Previous experience in a customer service role
- Knowledge of luxury automotive brands is a plus
- Transferable Residency Visa Article 18
BENEFITS
Attractive Salary